One inbox for every
customer conversation
Customer enquiries from email and X arrive in one interface. New messages land in real time, past conversations stay searchable, and customer context is always one glance away — no more switching between back-ends.
No credit card required · Multi-channel support
Supported channels
Planned channels
These channels are not live yet; timing depends on each platform's review process.
When will my order ship?
EmailGot it, thank you!
EmailIs this in stock?
EmailNeed a refund
XInterface illustration
What support teams actually need every day
No features nobody uses — just the frequent actions, made fast.
Channels in one place
Email and X messages arrive in the same inbox. No switching between platform back-ends, and nothing gets missed.
Email threading
When a customer replies to your email it joins the original conversation instead of starting a new one, so context stays intact over many rounds.
Real-time delivery
New messages appear immediately. No manual refreshing, and no worrying that the page is showing stale data.
Full-text search
Search past conversations by customer, email address or message content, with paginated results. Finding last month's thread does not mean scrolling.
Customer records
Contact details and past conversations sit beside the conversation, so you can see the background before you reply.
Attachments
Product photos and shipping screenshots your customers send can be viewed and downloaded, and you can attach files to replies.
Designed for how cross-border commerce actually works
Most support tools are built around the habits of Western teams. Zilan Inbox starts from the daily reality of Chinese cross-border teams: mixed Chinese and English, email-heavy communication, and shift rotas that require clean handovers.
- Enter never sends a half-typed message while composing in Chinese
- Chinese-first interface, with times shown in Beijing time
- Customer replies rejoin the original conversation instead of scattering into isolated emails
- Shift handover without losing conversations; add members per person, no forced tier upgrade
Ready to bring your messages together?
Connecting a mailbox takes minutes, and your team can start the same day.
This service is operated by 合肥紫蓝网络科技有限公司
·+86 172 0173 2685
安徽省合肥市高新区兴园社区服务中心科学大道55号3幢2楼-安徽广电企服中心A2186号(一址多照登记)